PromotionChemists’ Own Provance Social Media Promotion
PromoterArrotex Pharmaceuticals Pty Ltd of 15 Chapel Street, Cremorne, VIC, 3121 Australia. (“Arrotex”). 
Promotional PeriodStart Date: 01/09/2025 at 09:00 (AEST)
End Date: 30/11/2025 at 23:59 (AEST)
Eligible EntrantsEntry is open to all residents of Australia aged 18 years and over, who have their own Instagram account, excluding those persons specified in clause 2 of these Terms and Conditions (“Entrants”).
Entry MethodTo enter, Entrants will require access to a mobile phone device or computer and the Internet, and their own Instagram account. Entry into the Promotion is free. No purchase is necessary to enter the Promotion. Any costs (e.g. mobile phone carrier charges) associated with entering the Promotion is the responsibility of the Entrant. Entrants can enter the Promotion by: Scanning the QR Code on specially marked point-of-sale material to access the Promoter’s Chemists’ Own Instagram page before logging into their personal Instagram account;Liking the Promoter’s Instagram post on the Promotion and tagging a friend; and Following the Promoter’s Chemists’ Own Instagram account, each an “Entry”.
Maximum EntriesEntrants can enter a maximum of one (1) time.
Prize/sThere are five (5) prizes to be awarded, each consisting of one (1) x AUD$200 Endota Spa e-Gift Card (e-Gift Card). The e-Gift Card cannot be returned, replaced, refunded or exchanged for cash. The Promoter will not be responsible if the e-Gift Card is lost, stolen or damaged, or redeemed without the Winner’s authorisation.If for any reason the e-Gift Card is not available, it will be substituted with a prize of equal or greater value at the Promoter’s discretion.
Total prize poolApproximately $1,000.
Winner DeterminationFollowing the conclusion of the Promotional Period, five (5) winners will be drawn at random from all Entries received during the Promotional Period (each a Winning Entry). The draw will occur at the Promoter’s offices at Level 3, 459 Church Street, Richmond, VIC, 3121 Australia on 09/12/2025. The Promoter reserves the right to select additional Entries as stand-by Entries, in the event that a Winning Entry is judged invalid or the relevant Entrant is ineligible.
Number of Winnersfive (5) winners
Winner Notification / PublicationWinners will be announced on all Promoter’s social media accounts (including Instagram) on 09/12/2025. Winners will also be messaged privately through their respective social media account used to submit their Entry.
Unclaimed Prize DatePrize/s must be claimed no later than [09/01/2026] (AEST) (“Unclaimed Prize Date”).
Unclaimed Prize Winner DeterminationThe Promoter reserves the right to award any unclaimed Prizes to any other Entries deemed by the Promoter to be deserving of a Prize after the Unclaimed Prize Date.
Unclaimed Prize Winner NotificationEntrants whose Entries are deemed by the Promoter as deserving of a Prize following the Unclaimed Prize Date will be messaged privately through their respective social media account used to submit their Entry.
Unclaimed Prize Winner PublicationsAny unclaimed Prize winner(s) will be announced on all Promoter’s website https://chemistsownprovance.com.au/ on 12/01/2026.
Prize/s DeliveryAll prizes will be delivered to the Winners through email, to be collected by the Promoter following Winner Notification, in the form of digital e-gift cards or digital vouchers.

GENERAL TERMS & CONDITIONS

Entry into the Promotion

  1. The Schedule above and all other entry instructions and prize information published by the Promoter form part of these Terms and Conditions. Each Entrant agrees and acknowledges that they have read these General Terms and Conditions (and Schedule) and that entry into the Promotion constitutes acceptance of these General Terms and Conditions (and Schedule) (together, the “Terms and Conditions”). All capitalised terms used in these Terms and Conditions have the meaning given in the Schedule, unless stated or as the context otherwise provides.
  2. Entry into the Promotion is not open to:
    1. directors, management, employees, officers and contractors of:
      1. the Promoter;
      1. the Prize supplier/s;
      1. any related bodies corporate of the Promoter or the Prize supplier/s; and
      1. any agencies and companies associated with the Promoter or the Promotion;
    1. a spouse, de facto spouse, partner, guardian, parent, child or sibling (whether natural or by marriage or adoption) of any person set out in clause 2a); and
    1. any person who is ineligible to enter the Promotion as described in the Eligible Entrants section in the Schedule.
  3. Entries must be received by the Promoter during the Promotional Period. All Entries are deemed to be received at the time of receipt by the Promoter, not the time of transmission by the Entrant. Records of the Promoter and its agencies are final and conclusive as to the time of receipt.
  4. Entrants may submit Entries up to the Maximum Entries. If multiple Entries are permitted, each Entry must be submitted separately.
  5. All Entries to the Promotion may be subject to verification by the Promoter. Entrants must, within seven (7) days of being asked and at the Promoter’s cost, allow the Promoter to inspect and copy any documents that the Promoter may request establishing eligibility to enter the Promotion, including but not limited to receipts, evidence of age, residence and identity. The Promoter may decide in its sole discretion which documents are considered suitable for establishing eligibility to enter or win. If a Winner cannot provide suitable proof of eligibility to the Promoter’s satisfaction, they forfeit their Prize in whole and no substitute or compensation will be offered.
  6. The Promoter may, at its absolute discretion, declare any or all Entries made by an Entrant to be invalid if the Entrant:
    1. fails to establish their entitlement to win the Promotion to the Promoter’s satisfaction; or
    1. fails to produce items as required by these Terms and Conditions or produces items that appear to be illegible, stolen, forged, reconstructed, altered, incomplete or tampered with in any way; or
    1. appears, to the Promoter, to have tampered with, or benefited from tampering with, the entry process; or
    1. has submitted an Entry that is not in accordance with these Terms and Conditions; or
    1. has, in the opinion of the Promoter, engaged in conduct in entering the Promotion which is fraudulent, misleading, deceptive or generally damaging to the goodwill or reputation of the Promotion or Promoter.

Entry material

  • Entries must be submitted in accordance with the Entry Method and must not be: incomplete; incomprehensible; unlawful or capable of violating any law or giving rise to a civil action; obscene; defamatory or libellous; threatening or harassing; pornographic or contain nudity; hateful; offensive; incite or be capable of encouraging conduct that would be considered a criminal offence; and in violation of the terms and conditions of the relevant social media platform used to enter the Promotion.

Winners

  • The Number of Winners will be determined from all valid and eligible Entries received during the Promotional Period in accordance with the Winner Determination. The Winner/s will receive the Prize/s.
  • The Winner/s will be notified in accordance with the Winner Notification and the Winner/s name (first initial and surname) and State/Territory of residence will be published in accordance with the Winner Publication.
  • All reasonable attempts will be made to contact the Winner/s. Subject, where relevant, to any direction given under the relevant State/Territory permit regulations, if a Prize is:
    • not claimed by the Winner by the Unclaimed Prize Date; or
    • forfeited for any reason,

that Prize may be awarded to another Entry as set out in the Unclaimed Prize Winner Determination section in the Schedule. The winner of the Unclaimed Prize will be notified in accordance with the Unclaimed Prize Winner Notification and published in accordance with the Unclaimed Prize Winner Publication.

General prize terms

  1. There are five (5) prizes to be awarded, each consisting of one (1) x AUD$200 Endota Spa e-Gift Card (e-Gift Card). All Prize values are correct and based on the recommended retail value at the Start Date of the Promotion.
  2. The e-Gift Card cannot be returned, replaced, refunded or exchanged for cash. The Promoter will not be responsible if the e-Gift Card is lost, stolen or damaged, or redeemed without the Winner’s authorisation.
  3. If a Prize or any part of a Prize is unavailable for any reason, the Promoter will, in its absolute discretion, substitute the Prize with another item of no lesser retail value, subject, where relevant, to the approval of the authorities that have issued permits or authorities for the conduct of the Promotion.
  4. The e-Gift Card will be issued by True Rewards Pty Ltd. (ABN 80 632 364 759). Redemption of the e-Gift Card is subject to the standard terms and conditions, which can be found at https://truerewards.com.au/terms-and-conditions/. Any ancillary costs associated with redeeming the e-Gift Card are not included. Any unused balance will not be awarded as cash. Redemption of the e-Gift Card is subject to any terms and conditions of the issuer including those specified on the e-Gift Card.
  5. Unless expressly stated as being included in the Prize/s, all other costs and expenses associated with taking the Prize/s become the responsibility of the Winner/s, including but not limited to:
    1. taxes; and
    1. all other incidental and ancillary costs incurred by Winner/s as a direct or indirect result of taking the Prize.
  6. Prizes cannot be refunded or exchanged and, except as expressly permitted by these Terms and Conditions, cannot be taken as a monetary payment.
  7. All aspects of a Prize must be taken together as a package. If for any reason a Winner does not (or is unable to) take their Prize or an element of their Prize at the time stipulated by the Promoter, they forfeit their Prize or that element of their Prize and no compensation or substitute will be offered.
  8. The Promoter reserves the right to refuse to allow an Entrant/Winner to take part or continue to take part in any aspects of the Promotion or Prize/s, for any inappropriate behaviour (including intoxication), if the relevant person does not or is not able to comply with any requirements normally associated with the particular activity or if the Promoter determines, based on the advice of an appropriate and relevant medical professional, that the relevant person is not sufficiently healthy or fit so as to safely participate in the Promotion or Prize/s.
  9. Prizes may not, without the prior written consent of the Prize supplier/s and the Promoter, be resold or offered for resale at a premium (including via online auction sites) or used for advertising, promotion or other commercial purposes (including competitions and trade promotions) or to enhance the demand for other goods or services. If a Prize is sold or used in breach of this condition, the Promoter or the Prize Supplier/s may, at their absolute discretion, withdraw the Prize. Where a Prize has been withdrawn in accordance with this clause, no refund, substitute or compensation will be offered and the Winner or any person who has purchased or otherwise seeks to claim that Prize.
  10. Winner/s should seek independent financial advice at the Winner’s sole expense regarding any tax implications relating to the Prize/s or acceptance of the Prize/s.
  11. Each Prize will be awarded in the Promoter’s sole discretion. The Promoter may invalidate any prize claim where the Winner has breached these Terms and Conditions or otherwise failed to comply with any requirement under these Terms and Conditions.

Miscellaneous prize terms

  • Voucher prizes are only valid for the period as advised by the Promoter or Prize supplier/s and can only be redeemed in accordance with the Prize supplier’s terms and conditions.
  • The Winner of a Prize including a vehicle must be able to register the vehicle in their own name. If the Winner is, through any legal incapacity or otherwise, unable to register the vehicle in their own name, then the Winner may assign the vehicle to another person (who consents to such assignment) with legal capacity for the purpose of registration. The Promoter takes no responsibility for any such arrangements between the Winner and the assignee.

Publicity

  • By accepting a Prize, Winner/s agree that:
    • if requested by the Promoter, the Winner/s will:
      • provide comments about the Promotion and/or a photo or audio-visual clip of themselves; and
      • participate in any promotional activity in connection with the Promotion or the Prize; and
      • `the Promoter may use their name, image, comments, photographs or audio-visual clips (“Materials”) for publicity and promotional purposes in any form of media, without reference or compensation to the Winner/s and their guest/s or any other person;
    • the Promoter may use, reproduce, edit and communicate to the public the Materials at any time in any form of media;
    • the Promoter may license, authorise or otherwise transfer the rights in the Materials to others to do the same; and
    • the Winner/s unconditionally and irrevocably consent to any act or omission that would otherwise infringe any of their moral rights in the Materials and waive all moral rights in the Materials.

Use of social media

  • The following terms apply to the extent that the Promotion is conducted on, advertised or promoted on a social media platform owned by a third party (“Platform Operator”):
    • each Entrant acknowledges and agrees that the Promotion is in no way sponsored, endorsed or administered by, or associated with, any Platform Operator.
    • each Entrant releases each Platform Operator and its associated companies from all liabilities arising in respect of the Promotion;
    • to the extent relevant to the Promotion, the Promoter agrees and each Entrant must adhere to the prevailing terms and conditions of each Platform Operator;
    • Entrants understand that they are providing their information to the Promoter and not to the Platform Operator;
    • Entrants are solely responsible and liable for any content or information they transmit to other users of the Platform Operator; and
    • any questions, comments or complaints about the Promotion must be directed to the Promoter not the Platform Operator.
  • Each Eligible Entrant acknowledges and agrees that use of Instagram is subject to Instagram’s terms and conditions. Eligible Entrant unconditionally and irrevocably releases and discharges Instagram from any and all liability in relation to this Promotion.  This promotion is in no way sponsored, endorsed or administered by, or associated with, Instagram. Eligible Entrants are providing information to the Promoter and not to Instagram. This promotion adheres to the terms and conditions set out in the Instagram promotion guidelines which can be found at: https://help.instagram.com/179379842258600/?helpref=uf_share

Limitation of liability

  • Nothing in these Terms and Conditions limits, excludes or modifies or purports to limit, exclude or modify the statutory consumer guarantees as provided under the Competition and Consumer Act 2010, as well as any other implied warranties under the Australian Securities and Investments Commission Act 2001 or similar State and Territory consumer protection laws (Non-Excludable Guarantees). Except for any liability that cannot by law be excluded, including the Non-Excludable Guarantees, the Promoter, its associated agencies and companies and those agencies and companies associated with or involved in the Promotion (including each of their respective directors, officers, employees, servants, contractors and agents past and present) exclude all liability (including negligence), for any personal injury or death; or any loss or damage; whether direct, indirect, special or consequential (including loss of opportunity and loss of profit), arising in any way out of the Promotion or the Prize/s.
  • Except for any liability that cannot by law be excluded, including the Non-Excludable Guarantees, the Promoter, its associated agencies and companies and those agencies and companies associated with or involved in the Promotion (including each of their respective directors, officers, employees, servants, contractors and agents past and present) is not responsible for and excludes all liability (including negligence), for any personal injury or death; or any loss or damage; whether direct, indirect, special or consequential (including loss of opportunity and loss of profit), arising in any way out of:
    • any technical difficulties or equipment malfunction (whether under the Promoter’s control);
    • any incorrect or inaccurate information, caused either by users, by any of the equipment or programming associated with or used in connection with the Promotion, or by any technical error that may occur in the course of the Promotion;
    • any delays or failures in any telecommunications services or equipment;
    • any error, omission, interruption, deletion, defect, delay in operation or transmission, theft, destruction, unauthorised access or third party interference;
    • any Entry or Prize claim that is late, lost, incomplete, incorrectly submitted, delayed, illegible, corrupted, altered, damaged or misdirected (whether after their receipt by the Promoter) due to any reason beyond the reasonable control of the Promoter;
    • any variation in Prize value to that stated in these Terms and Conditions;
    • any tax liability incurred by a Winner or Entrant; and
    • if a Prize or any part of a Prize is unavailable for any reason; or
    • use of the Prize/s.
  • If a Prize is to be delivered directly to a Winner by a third party supplier, the Promoter accepts no responsibility or liability for any delay or failure by the third party to deliver the Prize, any loss or damage to the Prize, any delay or failure relating to the Prize itself or failure by the third party supplier to meet any obligations in these Terms and Conditions or otherwise.

General

  • The Promoter reserves the right to take any action necessary in its sole discretion at any time, subject, where relevant, to any direction given under State/Territory permit regulations.
  • If there is a dispute concerning the conduct of the Promotion, the decision of the Promoter is final and binding on each Entrant and no correspondence will be entered into.
  • Prize/s and participation in this Promotion may be subject to additional terms and conditions imposed by third parties. Entrants and Winners must comply with any such additional terms and conditions. The Promoter does not accept any responsibility and is not liable for any additional conditions imposed on the taking of a Prize or participation in the Promotion. The terms and conditions which apply to a Prize at the time it is issued to a Winner will prevail over these Terms and Conditions, to the extent of any inconsistency.
  • If for any reason any aspect of this Promotion is not capable of running as planned, including, without limitation, by reason of computer virus, communications network failure, bugs, tampering, unauthorised intervention, fraud, technical failure, acts of God, civil unrest, strike, war, act of terrorism or any other cause beyond the control of the Promoter, the Promoter reserves the right in its sole discretion to cancel, terminate, modify or suspend the Promotion and invalidate any affected entries, or suspend or modify a Prize, subject, where relevant, to any direction given under the relevant State/Territory permit regulations.
  • Any attempt to cause damage to any website or the information on any website associated with this Promotion or to otherwise undermine the fair and legitimate operation of this Promotion may be a violation of criminal and civil laws. The Promoter and the Prize Supplier/s reserve the right to seek damages in the fullest extent permitted by law if any such attempt is made, whether that attempt results in any such damage, interference or undermining.
  • These Terms and Conditions are governed by the laws of Victoria and each of the relevant State authorities.
  • Failure by the Promoter to enforce any of its rights at any stage does not constitute a waiver of those rights.
  • These Terms and Conditions and the Schedule constitute the entire terms and conditions between each Entrant and the Promoter with respect to the Promotion. The Promoter may alter, modify, or amend these Terms and Conditions and the Schedule, subject, where relevant, to the approval of the authorities that have issued permits or authorities for the conduct of the Promotion.

Privacy

  • The Promoter is bound by the Australian Privacy Principles in the Privacy Act 1998. The Promoter will collect Entrants’ personal information in connection with this Promotion and will use and handle the personal information in accordance with these Terms and Conditions and the Promoter’s Privacy Policy at https://www.arrotex.com.au/privacypolicy/.
  • If there is a Promotion Sponsor, the Promotion Sponsor may use the personal information of an Entrant for marketing purposes if the Entrant has given their consent to be contacted by the Promotion Sponsor.

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